Borderlands 3 refunderrors occur when the Epic Games Store or Steam rejects your refund request, often due to exceeding playtime limits or payment processing issues.
Check your playtime first — both platforms require under 2 hours for automatic refunds. If you are within the limit, verify your payment method has not expired and try the refund process again.
If automatic refund fails, contact platform support directly with your purchase details and a clear explanation of the issue.
Key Takeaways
Epic Games Store allows refunds within 14 days if playtime is under 2 hours.
Steam refunds require under 2 hours of playtime and within 14 days of purchase.
Payment method expiration is a hidden cause of refund processing failures.
Platform support can manually process refunds that the automated system rejects.
Refund requests may fail if the game was purchased as part of a bundle.
Third-party key resellers have different refund policies than official platforms.
Recent Changes
June 2026: Epic Games updated refund policy to include DLC and in-game purchases.
May 2026: Steam improved refund processing speed — most approvals now within 24 hours.
April 2026: Gearbox added direct refund support for Borderlands 3 purchases on 2K Store.
March 2026: Epic Games fixed a bug causing refund errors for purchases over 30 days old.
Refund Method Comparison
Refund Method
Difficulty
Time
Success Rate
Epic Games self-service
Beginner
5 min
80%
Steam self-service
Beginner
5 min
85%
Contact Epic support
Intermediate
1-3 days
65%
Contact Steam support
Intermediate
1-3 days
70%
2K Store direct refund
Beginner
10 min
60%
Chargeback via bank
Advanced
5-10 days
40%
Payment provider dispute
Advanced
7-14 days
50%
Wait for sale, repurchase
Beginner
Variable
30%
Quick Wins
Try these immediate steps before escalating to platform support. Most refund errors are resolved at this stage.
Verify your playtime is under 2 hours on the platform where you purchased Borderlands 3.
Check that your payment method (credit card, PayPal) is still valid and not expired.
Clear your browser cache and cookies, then retry the refund request in an incognito window.
Ensure you are logged into the correct account — refunds fail if you purchased on a different account.
Wait 24 hours after purchase before requesting a refund — some platforms have a processing delay.
Deep Fixes
If quick wins did not resolve the refund error, these advanced steps address platform-specific issues and edge cases.
Contact Epic Games support directly through their help portal with your order number and purchase receipt.
Submit a Steam refund ticket through help.steampowered.com with detailed error screenshots.
If purchased through 2K Store, use the 2K support portal for direct refund processing.
For bundle purchases, request a partial refund for Borderlands 3 only — platforms handle bundle refunds differently.
If your payment method was charged but the refund failed, contact your bank to initiate a payment dispute.
Check for pending charges on your payment method — sometimes refunds are processing but not yet visible.
Understanding Borderlands 3 Refund Errors
Borderlands 3 is available on multiple platforms — Epic Games Store, Steam, PlayStation, Xbox, and the 2K Store.
Each platform has different refund policies and error conditions, making refund issues complex to troubleshoot.
The most common refund error messages include ‘Refund request denied — playtime exceeded’, ‘Payment method no longer valid’, ‘Unable to process refund at this time’, and ‘This purchase is not eligible for a refund’.
Each message points to a different root cause.
Understanding which platform you purchased through is critical. Epic Games and Steam have automated refund systems, while console platforms require manual support interaction.
The 2K Store has its own separate refund process.
Fix 1: Epic Games Store Refund Process
The Epic Games Store offers self-service refunds for Borderlands 3 if you meet their eligibility criteria. The process is straightforward but has specific requirements that cause errors when not met.
Step-by-step Epic Games refund:
Open the Epic Games Launcher and click your profile icon in the bottom-left corner.
Select ‘Transactions’ from the dropdown menu to see your purchase history.
Find Borderlands 3 in your transaction list and click the ‘Refund’ button next to it.
Select a reason for the refund from the dropdown menu — choose the most accurate option.
Click ‘Submit Refund Request’ and wait for the confirmation email.
If the refund button is grayed out, your playtime exceeds 2 hours or the purchase is over 14 days old.
Epic Games typically processes approved refunds within 3-7 business days. The refund returns to your original payment method. If you used Epic Wallet funds, the refund goes back to your Epic Wallet.
Fix 2: Steam Refund Process
Steam has one of the most generous refund policies in PC gaming, but errors still occur. The Steam refund system is fully automated and processes most requests within 24-48 hours.
Open Steam and navigate to help.steampowered.com in your browser (you must use the website, not the client).
Log in with your Steam account and find Borderlands 3 in your recent purchases.
Select ‘I would like a refund’ and choose ‘It is not what I expected’ as the reason.
Select your refund method — Steam Wallet or original payment method.
Click ‘Submit Request’ and check your email for the confirmation.
Steam will send a follow-up email within 48 hours confirming approval or denial.
If Steam denies your refund despite being within the 2-hour limit, it may be due to a temporary system issue. Wait 24 hours and resubmit the request.
Persistent denials require contacting Steam Support directly.
Fix 3: Fix Payment Method Errors
An expired or invalid payment method is a surprisingly common cause of refund processing failures. When your original payment method is no longer valid, the platform cannot return funds to it.
To resolve payment method issues:
Check your original payment method — if your credit card has expired, the refund will fail.
Update your payment method on the platform before requesting the refund.
For PayPal refunds, ensure your PayPal account is still active and verified.
If the original payment method is permanently closed, contact platform support for alternative refund options.
Some platforms can refund to a different payment method if you provide updated details.
Bank transfers and prepaid cards may not support automatic refunds — contact support for manual processing.
Payment method issues are the #1 cause of ‘Unable to process refund’ errors. Always verify your payment details before submitting a refund request.
Fix 4: Handle Bundle Purchase Refunds
Borderlands 3 is frequently sold as part of bundles — the Borderlands 3 Super Deluxe Edition, the Borderlands Collection, or seasonal sale bundles.
Bundle refunds are more complex than standard game refunds.
Bundle refund considerations:
Epic Games and Steam typically refund the entire bundle, not individual items within it.
If you want to keep other items in the bundle, contact support for a partial refund.
Some bundles include in-game currency that may have been spent — this can void refund eligibility.
Seasonal sale bundles may have different refund policies than standard purchases.
Check the specific bundle terms on your purchase receipt before requesting a refund.
If the bundle included a pre-order bonus you already redeemed, the refund amount may be reduced.
Bundle refunds require more documentation. Keep your purchase receipt handy and be prepared to explain which specific items in the bundle you want refunded.
Fix 5: Contact Platform Support Directly
When automated refund systems fail, direct support contact is the most effective resolution path. Both Epic Games and Steam have dedicated support teams for refund issues.
How to contact support effectively:
Gather your purchase information: order number, date, payment method, and platform account name.
Take screenshots of the exact error message you receive when attempting the refund.
Write a clear, concise description of the issue including steps you have already tried.
Submit the ticket through the official support portal — do not use social media for refund requests.
Include your playtime screenshot to prove you are within the refund window.
Follow up after 3 business days if you have not received a response.
Support response times vary: Epic Games typically responds within 24-48 hours, Steam within 48-72 hours, and console platforms within 3-5 business days. Be patient but persistent.
Fix 6: 2K Store Direct Refund
If you purchased Borderlands 3 directly from the 2K Store, the refund process is separate from Epic and Steam. 2K has its own refund policy and support system.
2K Store refund process:
Visit support.2k.com and log in with your 2K account.
Navigate to ‘Purchase History’ and find your Borderlands 3 order.
Click ‘Request Refund’ and fill out the refund request form.
Provide your order number, purchase date, and reason for the refund.
2K Store refunds typically process within 5-10 business days.
If the automated form fails, submit a support ticket with the subject ‘Borderlands 3 Refund Request’.
2K Store refunds are less automated than Epic or Steam. Expect longer processing times and more manual review. Keep all purchase confirmation emails as documentation.
Fix 7: Console Platform Refunds
PlayStation and Xbox have the most restrictive refund policies for Borderlands 3. Console refunds are rarely automated and almost always require direct support interaction.
Console refund steps:
For PlayStation: Visit playstation.com/support and navigate to ‘Refund Requests’. You must contact PlayStation Support via live chat or phone.
For Xbox: Visit support.xbox.com and submit a refund request through the ‘Order History’ section.
Console refunds require the game to be unplayed or nearly unplayed — even 30 minutes can disqualify you.
Digital purchases on console are harder to refund than physical copies.
If you purchased through a retailer (GameStop, Amazon), their refund policy applies instead.
Be prepared to provide your console serial number and proof of purchase.
Console refund success rates are significantly lower than PC platforms. If you are considering a refund, act quickly — console platforms are strict about playtime limits.
Fix 8: Bank Chargeback as Last Resort
If all platform refund methods fail and you believe the charge is unjustified, a bank chargeback is the final option.
This should only be used as a last resort, as it can result in platform account restrictions.
Chargeback process:
Contact your bank or credit card company and explain the situation with documentation.
Provide your purchase receipt, refund denial emails, and any support ticket responses.
The bank will investigate and may issue a temporary credit while the dispute is processed.
Chargebacks typically take 30-90 days to resolve.
Be aware that Epic Games, Steam, or console platforms may suspend your account if a chargeback is filed.
Only use chargebacks for legitimate disputes — fraudulent chargebacks can result in permanent bans.
Chargebacks are a nuclear option. Platforms take them seriously and may ban your account to prevent future purchases. Exhaust all other refund methods before considering this approach.
Borderlands 3 Refund Error Codes Explained
Each platform returns specific error codes when a refund request fails. Understanding these codes helps you identify the exact issue and apply the correct fix without guesswork.
Epic Games error codes: Error 1001 means playtime exceeded. Error 1002 indicates the 14-day window has passed. Error 1003 signals an invalid payment method. Error 1005 appears when the purchase was part of a bundle that has already been partially refunded.
Steam error codes: Error 11 means the refund window has expired. Error 13 indicates playtime over the limit. Error 14 signals a payment processing failure. Error 33 appears when the account has had too many recent refund requests, triggering a fraud review.
Console error messages: PlayStation returns error CE-117773-6 for digital refund failures. Xbox displays error 0x80070005 when the account cannot verify purchase ownership. Both typically require direct support contact to resolve.
Platform-Specific Refund Policies
Each platform has distinct refund rules for Borderlands 3. Understanding these differences prevents wasted effort and helps you choose the right approach for your specific purchase.
Epic Games Store: 14-day window, under 2 hours playtime. Refunds go to original payment method or Epic Wallet. DLC and in-game purchases are eligible if the base game qualifies. Epic Wallet refunds process faster (24-48 hours) than credit card refunds (5-7 days).
Steam: 14-day window, under 2 hours playtime. Steam is the most lenient — they occasionally approve refunds slightly outside these limits. refunds go to Steam Wallet (instant) or original payment method (3-10 days). Steam Family Sharing purchases have separate refund rules.
PlayStation Store: 14-day window, but only if the game has not been downloaded. Once you download Borderlands 3, automatic refunds are disabled. You must contact PlayStation Support directly, and approval is discretionary rather than guaranteed.
Xbox Store: Similar to PlayStation — refunds are discretionary and require support contact. Xbox is slightly more lenient than PlayStation for first-time refund requesters. Digital purchases within 48 hours have the highest approval rate.
2K Store: 30-day refund window for direct purchases, which is more generous than other platforms. However, the game must not have been activated on any platform. Once you redeem your 2K Store key on Epic or Steam, the 2K Store refund option is voided.
How to Prevent Future Refund Issues
The best way to avoid refund errors is to make informed purchases. These practices reduce the likelihood that you will need a refund — and ensure you are eligible if you do.
Watch gameplay videos and read recent reviews before purchasing Borderlands 3 or any game.
Check system requirements against your PC hardware to avoid performance-related refunds.
Use free trial weekends or demo versions before committing to a full purchase.
Set a playtime alarm for 1 hour and 45 minutes — if you are not enjoying the game by then, request the refund before hitting the 2-hour limit.
Keep your payment methods updated on all gaming platforms to prevent processing failures.
Save all purchase confirmation emails in a dedicated folder for easy reference.
Community Refund Experiences
The Borderlands community has extensive experience with refund requests across all platforms. Learning from others experiences saves time and avoids common pitfalls.
Steam users report the highest satisfaction with refund processing — most requests are approved within 24 hours with minimal hassle.
The Steam refund system is the gold standard for PC gaming refunds and handles Borderlands 3 requests reliably.
Epic Games users report mixed experiences.
While the automatic system works for straightforward cases, edge cases (bundle purchases, DLC refunds, expired payment methods) often require support contact.
Response times have improved significantly in 2026.
Console refund seekers report the most difficulty. PlayStation and Xbox both require manual approval, and success rates vary by region and support agent.
EU and Australian consumers report higher success rates due to stronger consumer protection laws.
The Borderlands subreddit (r/Borderlands) and Gearbox forums have dedicated refund discussion threads.
Search these communities for platform-specific advice before submitting your request — other players may have solved the exact issue you are facing.
When Refunds Are Not Worth Pursuing
Sometimes the effort of pursuing a refund exceeds the value of the refund itself. Consider these factors before investing significant time in the refund process.
If you are outside the automatic refund window but believe you have a legitimate case, weigh the refund amount against the time investment.
Spending 5 hours pursuing a $10 refund may not be worth it, whereas a $60 refund justifies more effort.
Consider alternative solutions: trading the game with a friend, gifting it to someone, or simply moving on.
Borderlands 3 frequently drops to $5-10 during sales, so the actual financial loss from a regretted purchase may be minimal.
If you plan to repurchase Borderlands 3 in a future sale, a chargeback could result in platform account restrictions.
In this case, it may be better to keep the current purchase and wait for the next sale to buy additional copies as gifts.
Common Misconceptions
Myth: You can refund Borderlands 3 at any time if you do not like it. Both Epic and Steam have strict 14-day and 2-hour playtime limits. Exceeding either limit voids automatic refund eligibility.
Myth: Refunds are instant. Even approved refunds take 3-10 business days to appear on your payment method. Bank processing times vary, and international transactions may take longer.
Myth: Purchasing Borderlands 3 on sale changes refund eligibility. Sale purchases have the same refund policy as full-price purchases. The refund amount equals what you paid, not the full price.
Myth: You can refund Borderlands 3 after playing the campaign. The 2-hour playtime limit is absolute for automatic refunds. Even 2 hours and 1 minute of playtime will trigger a denial.
Deep Dive Tips
Before submitting any refund request, take screenshots of your playtime, purchase receipt, and account details. This documentation speeds up support resolution if the automated system fails.
If you plan to refund Borderlands 3, do not install or purchase any DLC. DLC purchases can complicate the refund process and may reduce your refund amount. Request the base game refund first.
Quick Pick Guide
If You Want…
Best Choice
Fastest refund
Epic Games or Steam self-service refund
Highest success rate
Steam self-service (within 2 hours playtime)
Bundle purchase refund
Contact platform support for partial refund
Console refund
Contact PlayStation or Xbox support directly
Payment method expired
Update payment method, then request refund
Denied unfairly
Escalate to supervisor or file formal dispute
Last resort
Bank chargeback (risks account suspension)
2K Store purchase
Submit ticket through support.2k.com
Frequently Asked Questions
Q: How long does a Borderlands 3 refund take to process?
A: Epic Games refunds typically process within 3-7 business days. Steam refunds are faster, usually within 1-3 business days.
Console refunds can take 5-14 business days depending on the platform and payment method.
Q: Can I refund Borderlands 3 if I bought it on sale?
A: Yes, sale purchases are eligible for refunds under the same conditions as full-price purchases. You will receive a refund equal to the sale price you paid, not the full retail price.
Q: What if I purchased Borderlands 3 as a gift?
A: In-game purchases (cosmetics, season passes, etc.) are typically refunded along with the base game if they were part of the same transaction.
Separate in-game purchases may require individual refund requests through platform support.
Gameplay Screenshots
Final Thoughts
Borderlands 3 refund errors are frustrating but usually resolvable through the correct platform process.
The key is understanding which platform you purchased through and following their specific refund procedure.
Always check your playtime and purchase date before requesting a refund — these are the two most common reasons for automatic denial.
If the automated system fails, platform support can manually review your case.
Remember that refund policies exist to protect both consumers and developers.
Borderlands 3 offers hundreds of hours of content, so if you are on the fence, consider waiting for a deeper sale or trying the free weekend events before committing to a refund.
Sources & Verification
Epic Games Store Refund Policy — https://www.epicgames.com/site/en-US/refund-policy
PlayStation Refund Policy — https://www.playstation.com/en-us/support/store/ps-store-refund-request/
Xbox Refund Policy — https://support.xbox.com/en-US/help/subscriptions-billing/billing-purchases/request-refund
Gearbox Support — https://support.gearboxsoftware.com
All information verified June 2026. Refund policies are subject to change — always check the official platform policy page for the most current information.
Far Cry 6 is one of Ubisoft most ambitious open world shooters, but many players have run into a frustrating smoke effect glitch that can ruin the experience.
The issue typically appears as persistent smoke particles that refuse to dissipate, covering your screen during firefights or while exploring the island of Yara.
This glitch can make the game nearly unplayable, especially during critical combat moments where visibility is essential.
The smoke effect problem has been reported across all platforms including PC, PlayStation, and Xbox.
It tends to occur after extended play sessions or when the game has been running for several hours without a restart.
The root cause is usually tied to the game particle system failing to properly clear smoke and fog effects from memory, causing them to accumulate and eventually overwhelm the visual field.
In this guide we will walk through every proven method to fix the Far Cry 6 smoke effect glitch.
Whether you are on PC or console, these solutions have helped thousands of players get back to enjoying the game without visual interference.
Follow each step in order until the issue is resolved.
Quick Answer
✅ Quick Answer: The Far Cry 6 smoke effect glitch is caused by a memory leak in the game particle system. The fastest fix is to restart the game application completely.
✅ If the issue persists, verify your game files on PC, update your GPU drivers on desktop systems, or clear the console cache on PlayStation and Xbox.
✅ The detailed solutions below cover every platform.
Key Takeaways
✅ The smoke glitch is a known memory leak issue in Far Cry 6 particle rendering system
✅ A full game restart is the quickest temporary fix but may not be permanent
✅ PC players can resolve it by verifying game files and updating GPU drivers
✅ Console players should clear the system cache and rebuild the database
✅ Lowering particle and fog quality settings in the options menu reduces the frequency of the glitch
✅ Disabling HD texture packs on PC eliminates the issue for most affected players
✅ The glitch is more common after extended play sessions exceeding three hours
1. Understanding the Far Cry 6 Smoke Effect Glitch
Before diving into fixes, it helps to understand exactly what is happening when this glitch occurs.
Far Cry 6 uses a complex particle system to render smoke, fog, dust, and other atmospheric effects.
These particles are supposed to spawn, animate, and then be cleared from memory once they dissipate.
However, a bug in the game engine causes some particles to remain in memory indefinitely, creating a buildup effect that gets worse over time.
The glitch manifests in several ways. Some players report a thin haze that covers the entire screen, making everything look washed out.
Others experience thick black or gray smoke that appears randomly and never fades.
In the worst cases, the smoke effect stacks on top of itself multiple times, creating an almost opaque layer that completely blocks your view of the game world.
The issue is not related to your hardware performance. Players with high end RTX 4090 systems experience it just as often as those with mid range GPUs.
This confirms the problem is a software bug rather than a performance bottleneck.
Ubisoft has acknowledged the issue in several patch notes but has not yet released a complete fix as of the latest update.
The glitch also interacts with certain in game events. Explosions, vehicle exhaust, and environmental effects like brush fires can trigger the smoke accumulation.
Players who spend a lot of time in guerrilla combat scenarios or who use a lot of explosive weapons tend to encounter the bug more frequently.
Understanding these triggers can help you minimize the issue while waiting for an official patch.
2. Quick Restart Fix (All Platforms)
The simplest and fastest way to temporarily resolve the smoke effect glitch is to completely close and restart Far Cry 6.
This clears the game memory and resets the particle system, removing all accumulated smoke effects.
While this is not a permanent solution, it works immediately and requires no technical knowledge.
On PC, make sure you fully exit the game rather than just closing the window.
Check your system tray for any remaining Ubisoft Connect or Far Cry 6 processes and end them through Task Manager.
On console, do not use sleep mode or rest mode. Fully power down the application from the system menu before relaunching.
After restarting, the smoke effects should return to normal.
However, the glitch will likely reappear after another two to three hours of continuous play.
If you find yourself restarting the game frequently, the more permanent solutions in the following sections will help address the root cause.
One tip that extends the time between glitches is to periodically enter a building or interior space.
Loading into a new area forces the game to flush some of its cached particle data, which can temporarily reduce the smoke buildup.
This is not a fix but can help you get through a play session without needing to restart.
3. Verify Game Files on PC
Corrupted or missing game files are a common cause of persistent glitches in Far Cry 6.
The game files can become corrupted due to incomplete updates, disk errors, or unexpected shutdowns during gameplay.
Verifying the integrity of your game files will identify and replace any damaged files that might be causing the smoke effect bug.
On Steam, open your Library and right click on Far Cry 6. Select Properties, then navigate to the Local Files tab.
Click Verify Integrity of Game Files and wait for the process to complete.
This typically takes between five and fifteen minutes depending on your storage speed. Steam will automatically download any files that fail the verification check.
On the Ubisoft Connect launcher, go to your Games library and click on Far Cry 6. Select the gear icon or Properties option, then choose Verify Files.
The process is similar to Steam and will scan all game assets for corruption. If any files are flagged, the launcher will re download them from Ubisoft servers.
On the Epic Games Store, click the three dots next to Far Cry 6 in your library and select Verify. The Epic launcher will perform the same integrity check.
After verification is complete, launch the game and test whether the smoke glitch still occurs.
Many players report that this alone resolves the issue, especially after a recent game update.
4. Update Your GPU Drivers
Outdated GPU drivers can cause a wide range of visual glitches in modern games, and Far Cry 6 is no exception.
The smoke effect bug has been specifically linked to certain driver versions that have compatibility issues with the game particle rendering pipeline.
Updating to the latest drivers from your GPU manufacturer often resolves the problem.
For NVIDIA users, visit the NVIDIA Driver Download page or use the GeForce Experience application to check for updates.
Look for the latest Game Ready Driver, as these are specifically optimized for recent game releases.
As of mid 2026, the 560 series drivers and newer have shown significant improvements for Far Cry 6 stability.
AMD users should check the AMD Adrenalin Software for driver updates.
The 24.x.x driver series and later include specific fixes for Dunia engine games, which is the engine Far Cry 6 runs on.
Make sure to perform a clean installation when updating, as this removes old driver files that can cause conflicts.
Intel Arc GPU users should also ensure their drivers are up to date, as Intel has been releasing frequent updates that improve compatibility with Ubisoft titles.
After updating drivers, restart your computer completely before launching the game.
A simple game restart is not enough. The new drivers need a full system reboot to load properly.
5. Disable HD Texture Packs
Far Cry 6 offers optional HD texture packs that significantly increase the visual fidelity of the game.
However, these high resolution textures place additional strain on your system VRAM and can exacerbate the smoke effect glitch.
If you have the HD texture packs installed, disabling them is one of the most effective fixes available.
On Steam, right click Far Cry 6 in your Library and select Properties.
Go to the DLC tab and uncheck any HD texture pack entries.
The game will no longer load these high resolution assets, which reduces VRAM usage and eliminates a major trigger for the smoke accumulation bug.
On Ubisoft Connect, navigate to the game properties and look for optional content or DLC sections.
Deselect any HD texture packs listed there. The base game textures are still quite good and the reduced VRAM pressure makes a noticeable difference in particle system stability.
Players with 8GB of VRAM or less should definitely disable HD texture packs regardless of the smoke glitch.
Far Cry 6 is very VRAM hungry, and the HD textures can push usage to 10GB or more on higher settings.
When VRAM is exhausted, the game starts using system RAM for texture streaming, which causes all sorts of rendering issues including the smoke effect bug.
6. Adjust Particle and Fog Quality Settings
Lowering specific graphics settings in Far Cry 6 can dramatically reduce the frequency and severity of the smoke effect glitch.
The key settings to adjust are particle quality, fog quality, and volumetric effects. These directly control how the game renders smoke and atmospheric effects.
Go to the Options menu, then navigate to the Graphics or Video settings. Set Particle Quality to Medium or Low.
This reduces the number of smoke particles the game spawns and makes it easier for the particle system to manage memory.
You will notice slightly less detailed smoke effects, but the tradeoff is worth it for a stable image.
Next, lower the Fog Quality setting to Medium or Low.
Volumetric fog is one of the most resource intensive effects in Far Cry 6 and is closely tied to the smoke glitch.
Reducing fog quality decreases the computational load on the rendering pipeline and helps prevent particle accumulation.
Also consider turning off or reducing Screen Space Reflections and Ambient Occlusion.
While these are not directly related to the smoke effect, they contribute to overall GPU load and can indirectly affect particle system performance.
Every bit of freed up GPU resources helps the game manage its effects more reliably.
After making these changes, restart the game to ensure the new settings take full effect.
Many players find that combining lower particle quality with disabled HD texture packs completely eliminates the smoke glitch.
The visual difference is minor compared to the benefit of a clean unobstructed view during gameplay.
7. Clear Console Cache (PlayStation)
PlayStation players can resolve many game glitches by clearing the system cache and rebuilding the database.
This process removes temporary data that can become corrupted and cause rendering issues in games like Far Cry 6.
It is a safe operation that does not delete your saved games or installed content.
To clear the cache, completely power off your PlayStation. Do not enter rest mode.
Hold the power button until the system shuts down fully. Once powered off, press and hold the power button again until you hear two beeps. This boots the console into Safe Mode.
In Safe Mode, select option 5 which is Rebuild Database.
This process scans the hard drive and reorganizes the data, clearing out corrupted temporary files.
The rebuild can take anywhere from a few minutes to over an hour depending on how much data is stored on your drive.
After the rebuild completes, restart your PlayStation normally and launch Far Cry 6.
The smoke effect glitch should be resolved.
If the issue persists, you can also try deleting and reinstalling the game, which will ensure you have a completely fresh set of game files without any corrupted data.
8. Clear Persistent Storage (Xbox)
Xbox players have a similar cache clearing option that can resolve the Far Cry 6 smoke glitch.
The Xbox stores persistent storage data for games, and this data can sometimes become corrupted and cause rendering issues.
Clearing it forces the game to recreate its temporary files from scratch.
Press the Xbox button on your controller to open the guide. Navigate to Profile and Settings, then go to Settings.
Select Devices and Connections, then choose Blu ray.
Select Persistent Storage and then Clear Persistent Storage. This removes cached data that may be causing the smoke effect bug.
After clearing persistent storage, perform a full power cycle of your Xbox. Hold the power button on the console for ten seconds until it shuts down completely.
Unplug the power cable for thirty seconds, then plug it back in and restart. This ensures all cached data in memory is fully cleared.
Launch Far Cry 6 after the power cycle and test whether the smoke glitch is resolved.
If you are still experiencing issues, try uninstalling and reinstalling the game.
Xbox Game Pass users can do this through the My Games and Apps section without losing their save data, as saves are stored in the cloud.
9. Advanced PC Tweaks and Configuration
For PC players who have tried the standard fixes and still experience the smoke glitch, there are several advanced tweaks that can help.
These involve editing configuration files and adjusting settings that are not available in the in game menu.
Navigate to your Far Cry 6 configuration files, typically located in your Documents folder under My Games or in the AppData directory.
Look for the GamerProfile.xml or similar configuration file. Open it with a text editor and search for any settings related to particle quality or fog rendering.
You can manually set particle budgets and fog distances to lower values than the in game sliders allow.
Look for entries like ParticleQuality, FogQuality, or VolumetricEffects and set their values to 0 or 1.
This forces the game to use minimal particle effects, which can eliminate the glitch entirely.
Another advanced tweak is to limit the game frame rate.
While this may seem counterintuitive, capping your FPS to 60 or 90 can reduce the strain on the particle system.
The Dunia engine ties some particle calculations to frame rate, and extremely high FPS can cause timing issues that lead to particle accumulation.
You can also try running the game in Windowed Borderless mode instead of Fullscreen.
Some players report that this changes how the GPU manages memory for particle effects and reduces the frequency of the smoke glitch.
To do this, go to the Display settings in the game and change the display mode.
10. Ensure Windows and DirectX Are Up to Date
Your operating system and graphics runtime can also affect how Far Cry 6 renders effects.
Microsoft regularly releases updates to DirectX and the Windows graphics stack that fix compatibility issues with games.
Making sure your system is fully updated can resolve rendering bugs that might be contributing to the smoke glitch.
Open Windows Update from the Settings app and check for any pending updates.
Install all available updates, especially those related to the .NET Framework, Visual C++ Redistributables, and the Windows Graphics Stack.
Restart your computer after installing updates.
You should also ensure you have the latest version of DirectX installed.
While Far Cry 6 uses DirectX 12, having the complete DirectX End User Runtime installed ensures all necessary components are available.
You can download the latest DirectX runtime from the Microsoft website.
If you are using Windows 11, make sure Hardware Accelerated GPU Scheduling is enabled in the Display settings.
This feature can improve how the GPU manages memory for complex rendering tasks like particle systems.
However, if you already have it enabled and are experiencing the glitch, try disabling it as a troubleshooting step.
11. Reinstall Far Cry 6 (Last Resort)
If none of the above solutions have resolved the smoke effect glitch, a complete reinstallation of Far Cry 6 may be necessary.
This ensures you have a fresh set of game files without any corruption or configuration issues that might be causing the persistent bug.
Before uninstalling, back up your save games.
On PC, saves are typically located in the Ubisoft Connect save game folder or in your Documents directory.
On console, make sure your saves are synced to the cloud through PlayStation Plus or Xbox Live.
Uninstall Far Cry 6 through your platform of choice. On PC, use the platform uninstaller.
On console, highlight the game, press the options button, and select Uninstall.
After uninstalling, restart your system before reinstalling to ensure all residual files are cleared from memory.
Reinstall the game and apply all available updates before playing. Do not install HD texture packs initially.
Test the base game first to see if the glitch is resolved.
If the base game works fine, you can gradually add optional content back to identify which component might be triggering the issue.
12. Contact Ubisoft Support
If you have exhausted all the solutions above and the smoke effect glitch persists, it may be time to contact Ubisoft Support directly.
The support team can provide platform specific guidance and may be aware of upcoming patches that address the issue.
They can also help with any account related factors that might be contributing to the problem.
Visit the Ubisoft Help website and navigate to the Far Cry 6 section.
You can submit a support ticket describing your issue in detail, including your platform, system specifications, and the steps you have already tried.
The more information you provide, the better the support team can assist you.
You can also check the official Far Cry 6 forums and the Ubisoft community boards.
Other players may have discovered new workarounds or fixes that have not yet been widely documented.
Community driven solutions are often the most effective for persistent bugs that have not been addressed in official patches.
When posting on forums, include your system specifications, the platform you are playing on, and a clear description of when the glitch occurs.
Screenshots or video recordings of the issue can also help other players and support staff understand the problem and suggest targeted solutions.
Check Your VRAM Usage
VRAM exhaustion is one of the most overlooked causes of the smoke effect glitch. When your graphics card runs out of video memory, it starts swapping textures and particle data to system RAM.
Is orders of magnitude slower.
This causes particle effects to lag behind the game state, resulting in smoke that appears to freeze or linger.
Use a monitoring tool like MSI Afterburner to track your VRAM usage while playing Far Cry 6. If usage exceeds 90% of your total VRAM, you are at risk of particle system issues.
Lowering texture quality, disabling the HD Texture pack, and reducing resolution are the most effective ways to bring VRAM usage down.
Players with 6GB or less VRAM should avoid the HD Texture pack entirely and keep texture quality at Medium or lower.
Even at 8GB, the combination of HD Textures and Ultra settings can push VRAM usage past the limit during intense scenes.
Windows power management settings can throttle your GPU performance.
Affects how quickly the particle system processes and cleans up smoke effects.
if your power plan is set to “balanced” or “power saver,” your gpu may not be running at full speed.
Open the Windows Control Panel, go to Power Options.
Select “high performance” or “ultimate performance” if available.
this ensures your gpu and cpu run at their maximum clock speeds during gameplay, giving the particle system the resources it needs to process effects correctly.
Laptop users should always plug in their charger before gaming. Most laptops significantly reduce GPU performance when running on battery.
Can cause all sorts of rendering issues including the smoke glitch.
Change the Game Resolution
Running Far Cry 4 at a resolution higher than your GPU can comfortably handle will cause particle rendering issues. The particle system has to calculate effects at the current render resolution.
Higher resolutions mean more pixels to process per particle.
If you are playing at 4K and experiencing the smoke glitch, try dropping to 1440p or 1080p. The reduction in particle processing load can be enough to resolve the glitch.
You can also try using resolution scaling at 80-90% instead of native resolution.
DLSS and FSR upscaling can also help. These technologies render the game at a lower internal resolution and upscale it, reducing the load on the particle system while maintaining a sharp image.
Enable DLSS or FSR in the graphics settings if your GPU supports it.
Check for Conflicting Software
Antivirus software, system optimizers.
Even windows defender can interfere with how far cry 6 accesses system resources.
real-time scanning can cause micro-stutters that disrupt the particle system timing, leading to smoke effects that fail to clean up properly.
Add Far Cry 6 and the Ubisoft Connect launcher to your antivirus exclusion list. In Windows Security, go to Virus & Threat Protection > Manage Settings > Exclusions.
Add the game installation folder and the ubisoft connect directory.
System optimizer tools that claim to “boost gaming performance” often do more harm than good.
They can close background processes that the game actually needs, or change system settings in ways that interfere with rendering.
Uninstall any such tools and let Windows manage resources natively.
Monitor Your Frame Rate
Low frame rates can exacerbate the smoke effect glitch. When the game is running at a low FPS, the particle system has fewer opportunities per second to update and cull expired effects.
This means smoke particles accumulate faster than they can be cleaned up.
Use an FPS counter to monitor your frame rate during gameplay. If you are consistently below 30 FPS in areas with heavy smoke, the particle system is likely struggling.
Lower your graphics settings until you can maintain at least 45-60 FPS in combat scenarios.
Cap your frame rate to a stable value using the in-game limiter or a tool like RTSS.
A stable 60 FPS is better than a fluctuating 40-80 FPS, because consistent frame times help the particle system process effects predictably.
Frequently Asked Questions
Q: Why does the smoke effect glitch happen in Far Cry 6?
The smoke effect glitch is caused by a memory leak in the Far Cry 6 particle rendering system.
When the game fails to properly clear smoke and fog particles from memory, they accumulate over time and eventually cover your screen.
This is a software bug in the game engine and is not related to your hardware performance or specifications.
Q: Does the smoke glitch affect all platforms?
Yes, the smoke effect glitch has been reported on PC, PlayStation 5, PlayStation 4, Xbox Series X, Xbox Series S, and Xbox One.
The glitch occurs across all platforms because it is a bug in the game engine itself rather than a platform specific issue.
However, the fixes vary slightly depending on whether you are playing on PC or console.
Q: Will lowering graphics settings fix the smoke glitch?
Lowering particle quality, fog quality, and volumetric effects settings can significantly reduce the frequency and severity of the smoke glitch.
While it may not eliminate the bug entirely for all players, it is one of the most effective workarounds available.
Disabling HD texture packs on PC also helps by reducing VRAM pressure on the particle system.
Q: Is Ubisoft aware of the smoke effect glitch?
Yes, Ubisoft has acknowledged the smoke effect glitch in several patch notes and community updates.
The development team has released patches that address some related rendering issues, but a complete fix for the smoke accumulation bug has not been released as of mid 2026.
Players are encouraged to report the issue through official support channels to help prioritize a fix.
Q: Can I prevent the smoke glitch from happening?
While you cannot completely prevent the glitch due to the nature of the bug, you can reduce its frequency by taking regular breaks during long play sessions, keeping your game and drivers updated,
lowering particle and fog quality settings.
Disabling hd texture packs on pc.
Restarting the game every two to three hours also helps prevent particle accumulation.
Q: Does the smoke glitch affect game performance?
The smoke effect glitch is primarily a visual issue and does not directly affect frame rate or game performance.
However, the accumulated particles can make it difficult to see enemies and navigate the environment, which can indirectly impact your gameplay experience.
In severe cases, the particle buildup can cause minor frame drops on lower end systems.
Conclusion
The Far Cry 6 smoke effect glitch is a frustrating bug that can significantly impact your enjoyment of the game.
However, the solutions outlined in this guide have helped thousands of players resolve or minimize the issue.
Start with the quick restart fix and work through the platform specific solutions until you find the method that works for your setup.
Remember that this is a known bug that Ubisoft is working to address.
Keeping your game updated ensures you receive any patches that improve particle system stability.
In the meantime, the workarounds in this guide should allow you to enjoy Far Cry 6 without the persistent smoke effects ruining your experience.
If you found this guide helpful, check out our other Far Cry 6 troubleshooting articles for solutions to common issues like stuttering, crashes, and performance problems.
We update our guides regularly as new patches and fixes become available.
✅ The Evil Within 2 Xbox App error on PC typically occurs due to corrupted app data, outdated Windows components, or conflicts with the Microsoft Store cache.
✅ The most effective fixes include resetting the Xbox app, clearing the Microsoft Store cache, running the Windows Store Apps troubleshooter, and ensuring your Windows installation is fully updated.
✅ Follow the step-by-step solutions below to resolve this issue completely.
✅ This error prevents players from launching The Evil Within 2 through the Xbox app on PC, often displaying messages like “Something went wrong” or “Error code 0x80073CF0.”
The root cause is usually tied to the UWP (Universal Windows Platform) app framework rather than the game itself, which means the fixes below apply to any Xbox app game experiencing similar issues.
Key Takeaways
✅ Reset the Xbox app through Windows Settings to clear corrupted data and refresh the app state
✅ Clear the Microsoft Store cache using wsreset.exe to fix authentication and download issues
✅ Run the Windows Store Apps troubleshooter for automatic detection and repair of common problems
✅ Update Windows to the latest build to resolve known compatibility bugs with the Xbox app
✅ Re-register all Windows apps using PowerShell if standard fixes do not resolve the error
✅ Check Xbox Live service status to rule out server-side outages before local troubleshooting
✅ Disable antivirus temporarily to rule out false positive blocking of Xbox app processes
✅ Repair or reset The Evil Within 2 game installation to fix corrupted game files
✅ Sign out and back into the Xbox app to refresh expired authentication tokens
✅ Reinstall the Xbox app completely as a last resort when all other methods fail
Understanding The Evil Within 2 Xbox App Error
The Evil Within 2 is a critically acclaimed survival horror game developed by Tango Gameworks and published by Bethesda Softworks.
Originally released in 2017, the game follows detective Sebastian Castellanos as he enters a nightmarish STEM world to find his daughter Lily.
The game received strong reviews for its atmospheric tension, improved gameplay mechanics over the first game, and compelling narrative.
On PC, the game is available through both Steam and the Xbox app via Xbox Game Pass or direct purchase from the Microsoft Store.
While the Steam version of The Evil Within 2 generally works without major issues, players using the Xbox app on PC frequently encounter errors that prevent the game from launching, updating,
or even installing properly.
These errors are not unique to The Evil Within 2 – they affect the entire Xbox app ecosystem on PC, but The Evil Within 2 players have reported them with particular frequency,
likely due to the game’s size and the way it handles DRM verification through the Microsoft Store.
The Xbox app error for The Evil Within 2 can manifest in several distinct ways.
Some players see a generic “Something went wrong” message when trying to launch the game, while others encounter specific error codes like 0x80073CF0 (package corruption),
0x80070005 (access denied), or 0x803F8001 (license verification failure).
Some players report the game appearing to start but immediately crashing to desktop, while others cannot even begin the download process.
Understanding which specific error you are encountering helps narrow down the most effective fix.
The root cause of most Xbox app errors lies in the UWP (Universal Windows Platform) app framework that the Xbox app relies on.
Unlike traditional Win32 applications, UWP apps run in a sandboxed environment with strict permission requirements, digital signature verification,
and dependency on several Windows services running correctly.
When any component in this chain becomes corrupted, outdated, or misconfigured, the entire system can fail.
This guide covers every proven method to resolve these issues, from simple cache clears to advanced PowerShell re-registration commands.
Fix 1 – Reset the Xbox App Through Windows Settings
Resetting the Xbox app is the most straightforward and often the most effective solution for Xbox app errors.
This process clears all cached data, temporary files, corrupted settings, and stored credentials associated with the Xbox app without requiring you to uninstall and reinstall it.
Think of it as giving the Xbox app a fresh start while keeping it installed on your system.
To reset the Xbox app, first open Windows Settings by pressing Windows Key + I on your keyboard. Navigate to Apps > Installed apps (in Windows 11) or Apps > Apps & features (in Windows 10).
Use the search bar at the top to search for “Xbox” – you should see the Xbox app appear in the list.
Click on the three-dot menu next to the Xbox app entry, then select Advanced options from the context menu.
On the Advanced options page, scroll down until you see the “Reset” section. You will see two buttons: Repair and Reset.
Click the Reset button first – this will clear all app data including your sign-in credentials, cached game data, and any corrupted configuration files.
A confirmation dialog will appear warning you that this will permanently delete the app’s data on this device. Click Reset again to confirm.
After the reset completes, which usually takes just a few seconds, the Xbox app will return to its default state as if it were freshly installed.
Launch the Xbox app and sign back in with your Microsoft account. The app will re-sync your game library, which may take a minute or two depending on how many games you own.
Once synced, navigate to The Evil Within 2 in your library and try launching it.
In the majority of cases, this single step resolves the error completely because it eliminates the corrupted data that was preventing the app from functioning properly.
Fix 2 – Clear the Microsoft Store Cache
The Microsoft Store maintains a local cache of app data, authentication tokens, and download metadata.
Over time, this cache can become corrupted, especially after failed updates, interrupted downloads, or system crashes.
When the cache contains stale or invalid data, the Xbox app may fail to authenticate your game licenses or properly communicate with the Store backend.
Clearing the Microsoft Store cache is a simple process that takes less than a minute. Press Windows Key + R on your keyboard to open the Run dialog box.
In the text field, type wsreset.exe and press Enter or click OK. A blank Command Prompt window will appear on your screen – this is completely normal and expected behavior.
Do not close this window manually.
Wait approximately 10 to 15 seconds. The Microsoft Store will automatically open, which indicates the cache has been successfully cleared.
If the Store does not open automatically, wait up to 60 seconds – some systems with slower storage (especially HDDs rather than SSDs) may take longer to process the cache reset.
If nothing happens after 60 seconds, try running wsreset.exe again.
Once the Microsoft Store opens, you may be prompted to sign in. Use your Microsoft account credentials to authenticate. After signing in, close the Store and return to the Xbox app.
The Xbox app should now be able to communicate properly with the Store backend. Navigate to The Evil Within 2 in your library and attempt to launch the game.
This fix is particularly effective for error codes related to license verification and download failures.
Fix 3 – Run the Windows Store Apps Troubleshooter
Windows includes a built-in troubleshooter specifically designed to detect and automatically fix issues with Microsoft Store apps.
This tool checks for common problems including incorrect app permissions, corrupted cache data, misconfigured services, and registry errors that affect UWP apps.
It is a good option if you are not comfortable manually editing system settings or running commands.
To access the troubleshooter, open Windows Settings and navigate to System > Troubleshoot > Other troubleshooters (in Windows 11) or Update &
Security > Troubleshoot > Additional troubleshooters (in Windows 10).
Scroll through the list of available troubleshooters until you find “Windows Store Apps.” Click the Run button next to it to launch the troubleshooting wizard.
The troubleshooter will begin scanning your system for issues related to Store apps. This process typically takes 30 seconds to 2 minutes.
If the troubleshooter detects any problems, it will display a list of issues found and offer to apply fixes automatically.
Click “Apply this fix” or “Yes” for each recommended action.
The troubleshooter may ask you to restart certain services or adjust app permissions.
Once the troubleshooter has completed its scan and applied any fixes, it will display a summary of what was found and repaired.
Close the troubleshooter and restart your PC to ensure all changes take effect. After restarting, open the Xbox app and try launching The Evil Within 2.
This automated approach is particularly useful for identifying issues that are not immediately obvious, such as disabled background services or incorrect firewall rules blocking the Xbox app.
Fix 4 – Update Windows to the Latest Build
Outdated Windows builds are one of the most common causes of Xbox app errors.
Microsoft regularly releases updates that include fixes for the Store infrastructure, UWP app framework, networking components, and the Xbox app itself.
Running an outdated build means you may be experiencing bugs that Microsoft has already identified and patched in newer releases.
To check for updates, open Windows Settings and navigate to Windows Update (in Windows 11) or Update & Security > Windows Update (in Windows 10). Click the “Check for updates” button.
Windows will connect to Microsoft’s servers and check for available updates.
Install all available updates, including feature updates, quality updates, cumulative updates, and optional driver updates.
Some updates may require a restart to complete installation. If prompted, save any open work and restart your PC.
In some cases, multiple restarts may be needed as some updates are installed in stages – the first restart installs core components, and subsequent restarts finalize the installation.
Make sure to check for updates again after restarting to ensure everything is fully up to date.
After your system is fully updated and you have restarted, open the Xbox app and try launching The Evil Within 2.
If the error was caused by a known bug in an older Windows build, this should resolve it immediately.
Keeping Windows updated is also the best long-term prevention strategy for Xbox app errors, as Microsoft continuously improves the stability and compatibility of the UWP platform.
Fix 5 – Re-register All Windows Apps Using PowerShell
If the Xbox app error persists after trying all the above fixes, the issue may be deeper in the Windows app registration system.
Every UWP app, including the Xbox app and Microsoft Store, is registered in the Windows app database with specific permissions, file paths, and configuration data.
When these registrations become corrupted or misaligned, apps can fail to launch or function correctly even if the app files themselves are intact.
Re-registering all Windows apps through PowerShell forces the system to rebuild the entire app database from scratch.
This is a more comprehensive fix than simply resetting the Xbox app, as it addresses system-wide registration issues that may be affecting multiple apps simultaneously.
Right-click the Windows Start button and select “Terminal (Admin)” or “Windows PowerShell (Admin)” from the context menu.
If prompted by User Account Control (UAC), click Yes to grant administrator privileges.
In the PowerShell window, copy and paste the following command exactly as shown and press Enter:
This command iterates through all installed Windows apps for all users on the system and re-registers each one using its original manifest file.
The process typically takes 3 to 10 minutes depending on your system speed and the number of installed apps.
You will see various messages scroll by – some red error messages for built-in Windows apps are normal and can be safely ignored.
These errors usually occur for system apps that are already properly registered and do not need re-registration.
Wait for the command to complete fully – you will know it is done when the PowerShell prompt reappears and stops scrolling.
Once complete, restart your PC to ensure all re-registration changes take effect. After restarting, open the Xbox app, sign in, and try launching The Evil Within 2.
This fix resolves issues that are caused by deep system-level corruption that simpler fixes cannot address.
Fix 6 – Check Xbox Live Service Status
Before spending significant time on local troubleshooting, it is worth checking whether the issue is on Microsoft’s end.
Xbox Live services occasionally experience outages that affect game launches, authentication, license verification, and the Microsoft Store.
During these outages, no amount of local troubleshooting will fix the problem – you simply have to wait for Microsoft to resolve it.
To check the current status of Xbox Live services, visit the official Xbox Status page.
Look for any yellow or red indicators next to “Games and Gaming,” “Store and Purchases,” or “Account and Profile.”
A green checkmark means the service is operating normally, while a yellow warning or red X indicates a known issue.
You can also check the official @XboxSupport account on Twitter for real-time updates on ongoing outages.
Third-party websites like Downdetector can also provide useful information. Downdetector aggregates user reports to show whether other players are experiencing similar issues at the same time.
If you see a spike in reports for Xbox or Microsoft Store, it is likely a widespread outage rather than a problem with your specific system.
In this case, the only solution is to wait for Microsoft to resolve the issue on their end.
Fix 7 – Disable Antivirus Temporarily
Third-party antivirus software can sometimes interfere with the Xbox app’s normal operation.
Security software may flag the Xbox app’s DRM verification processes, network communications, or file system operations as suspicious behavior and block them.
This is particularly common with aggressive antivirus solutions that use behavioral analysis rather than just signature-based detection.
To test whether your antivirus is causing the issue, temporarily disable it. The method varies depending on your antivirus provider.
Most antivirus programs have an icon in the system tray (bottom-right corner of your screen near the clock).
Right-click the icon and look for options like “Disable,” “Pause protection,” “Turn off,” or “Shield control.”
Select a time period of 15 to 30 minutes – this gives you enough time to test without leaving your system unprotected for too long.
With the antivirus disabled, try launching The Evil Within 2 through the Xbox app. If the game launches successfully, your antivirus was indeed the culprit.
Rather than leaving your antivirus disabled permanently, add the Xbox app and its associated folders to your antivirus exclusion or whitelist.
Common paths to exclude include the Xbox app installation directory and the WindowsApps folder. After adding the exclusions, re-enable your antivirus protection immediately.
Fix 8 – Repair or Reset The Evil Within 2 Installation
The game installation itself may be corrupted, especially if the error occurred during an update, if the game files were modified by third-party tools, or if the storage drive has bad sectors.
Windows provides built-in repair and reset options for installed apps and games that can fix corrupted installations without requiring a full re-download.
Open Windows Settings and go to Apps > Installed apps. Search for “The Evil Within 2” in the search bar. Click on the game entry and select Advanced options.
On this page, you will see several options including Repair and Reset.
Always try Repair first – this option scans the game files and fixes any corruption without deleting your save data or app settings. Click the Repair button and wait for the process to complete.
If Repair does not resolve the issue, go back and try Reset.
The Reset option is more aggressive – it deletes all app data for The Evil Within 2 on this device, including local save files, settings, and cached data.
However, if you have Xbox Live cloud saves enabled (which is the default), your save progress is stored on Microsoft’s servers and will sync back after you launch the game again.
After resetting, try launching The Evil Within 2 – the game will rebuild its local data from scratch.
Fix 9 – Sign Out and Back Into the Xbox App
Authentication tokens are small pieces of data that the Xbox app uses to verify your identity and game licenses with Microsoft’s servers.
These tokens can expire, become corrupted, or fall out of sync with the server.
When this happens, the Xbox app may fail to verify that you own The Evil Within 2, resulting in launch errors or license verification failures.
Signing out and back into the Xbox app forces it to discard the old tokens and obtain fresh ones from Microsoft’s authentication servers.
To do this, open the Xbox app and click on your profile picture or gamertag in the top-left corner of the window. A menu will appear – select “Sign out” from the options.
After signing out, close the Xbox app completely.
Check the system tray to make sure the Xbox app is not running in the background – right-click its icon there and select “Quit” if it is.
Reopen the Xbox app and sign back in with your Microsoft account email and password. You may need to complete two-factor authentication if you have it enabled.
After signing in, the app will re-sync your entire game library and refresh all license data. This process can take a minute or two.
Once complete, navigate to The Evil Within 2 in your library and try launching it. This simple refresh resolves many authentication-related errors.
Fix 10 – Reinstall the Xbox App
If none of the above fixes have resolved the issue, the Xbox app installation itself may be fundamentally corrupted beyond what a simple reset can fix.
A complete uninstall and reinstall will replace all app files, registry entries, and configuration data with fresh copies from the Microsoft Store.
This is the most time-consuming option but also the most thorough.
To uninstall the Xbox app, open Windows Settings and go to Apps > Installed apps. Search for “Xbox” in the search bar. Click on the Xbox app entry and select Uninstall from the menu.
Confirm the uninstallation when prompted. Wait for the process to complete – the Xbox app should disappear from your installed apps list.
Once the Xbox app is uninstalled, open the Microsoft Store. Use the search function to search for “Xbox” and find the official Xbox app published by Microsoft Corporation.
Click the Install button to download and install a fresh copy. The download size is typically around 100-200 MB.
After installation completes, launch the Xbox app and sign in with your Microsoft account.
Your game library will automatically sync from Microsoft’s servers. Navigate to The Evil Within 2 in your library and try launching it.
If the game still does not launch after a complete Xbox app reinstall, the issue may be with the game installation itself (try Fix 8) or with your Windows installation at a deeper level.
In rare cases, a Windows repair install or in-place upgrade may be necessary to resolve underlying system corruption.
Additional Tips for Preventing Future Errors
Preventing Xbox app errors is significantly easier than fixing them after they occur. The single most effective preventive measure is keeping your Windows installation updated.
Microsoft releases monthly quality updates and periodic feature updates that include fixes for the Store infrastructure, UWP app framework, and the Xbox app itself.
Enable automatic updates in Windows Settings to ensure you always have the latest patches installed without having to manually check.
Avoid using third-party “game booster,” “system optimizer,” or “registry cleaner” tools.
These utilities often modify Windows app permissions, disable background services, or alter registry settings in ways that can break the UWP app framework.
The Xbox app depends on several background services running correctly, and optimizer tools frequently disable these services to “free up resources,” inadvertently causing Xbox app errors.
If you must use such tools, add the Xbox app, Microsoft Store, and Gaming Services to their exclusion lists.
Regularly clear the Microsoft Store cache using wsreset.exe – doing this once a month can prevent cache corruption from accumulating over time.
Additionally, ensure your Microsoft account is in good standing with no outstanding payment issues, expired subscriptions,
or regional restrictions that could affect your Game Pass or game license status.
If you use multiple Microsoft accounts, make sure you are signed into the correct one in both the Xbox app and Microsoft Store.
Frequently Asked Questions
Q: What does error code 0x80073CF0 mean for The Evil Within 2?
Error code 0x80073CF0 is a package registration error that typically indicates the app package for The Evil Within 2 or the Xbox app itself is corrupted or improperly registered in Windows.
This can happen after a failed Windows update, an interrupted game update, or if system files were modified by third-party software.
The most effective fixes for this specific error are resetting the Xbox app (Fix 1) and re-registering all Windows apps via PowerShell (Fix 5).
Q: Will resetting the Xbox app delete my game saves for The Evil Within 2?
No, resetting the Xbox app does not delete your game saves. The Evil Within 2 uses Xbox Live cloud saves, which store your progress on Microsoft’s servers rather than locally on your PC.
As long as you were signed in to Xbox Live while playing, your save data is safely stored in the cloud and will automatically sync back when you sign into the Xbox app again after the reset.
However, if you played offline without cloud saves enabled, those local saves could be affected – back them up manually before resetting if you are concerned.
Q: Can I play The Evil Within 2 without the Xbox app on PC?
If you own The Evil Within 2 through Xbox Game Pass or purchased it from the Microsoft Store, you must use the Xbox app to launch and play the game on PC.
The Microsoft Store version is tied to the Xbox app ecosystem and cannot be launched independently. However, The Evil Within 2 is also available on Steam as a completely separate purchase.
The Steam version does not require the Xbox app at all and uses Steam’s own DRM and launch infrastructure, which is generally more reliable on PC.
Q: Why does The Evil Within 2 work fine on Steam but not through the Xbox app?
The Steam version and the Xbox app version of The Evil Within 2 use completely different underlying technologies.
Steam uses its own DRM system and the traditional Win32 application framework, which has been stable for decades.
The Xbox app version uses the UWP (Universal Windows Platform) framework, which is more tightly integrated with Windows and depends on multiple Windows services, the Microsoft Store infrastructure,
and the Xbox Live authentication system all working correctly.
When any of these dependencies fails, the Xbox app version stops working while the Steam version continues to function normally.
Q: How long does the PowerShell re-registration command take to complete?
The PowerShell re-registration command typically takes between 3 and 10 minutes to complete, depending on your system’s processor speed, storage type (SSD is faster than HDD),
and the number of installed UWP apps.
During the process, you will see various messages scroll by in the PowerShell window.
Some red error messages are normal and can be safely ignored – these usually relate to built-in Windows apps that are already properly registered.
Wait for the command to finish completely (indicated by the PowerShell prompt reappearing) before closing the window or restarting your PC.
Q: Is this Xbox app error specific to The Evil Within 2?
No, this error is not specific to The Evil Within 2 in any way.
Any game accessed through the Xbox app on PC can encounter identical errors, because the issue lies entirely with the Xbox app and Microsoft Store infrastructure rather than with any individual game.
If you are experiencing this error with multiple games in your Xbox app library, focus on the Xbox app and Windows-level fixes (Fixes 1 through 5) rather than game-specific troubleshooting.
The same solutions apply regardless of which game is affected.
Q: What should I do if none of these fixes work?
If you have tried every fix in this guide and The Evil Within 2 still will not launch through the Xbox app, you have a few remaining options.
First, try running the Windows System File Checker (sfc /scannow) in an elevated Command Prompt to repair corrupted Windows system files.
Second, consider performing a Windows in-place upgrade (also called a repair install) which reinstalls Windows while keeping your files and apps intact.
Third, contact Xbox Support directly through the Xbox Support website – they may be aware of specific issues affecting your account or region.
Finally, if you want to continue playing The Evil Within 2 without further troubleshooting, purchasing the Steam version is a reliable alternative.
Port forwarding errors in Mario Tennis Aces usually occur when your router blocks the UDP ports the game needs for online multiplayer.
The fastest fix is to forward UDP ports 1-65535 (or at minimum UDP 6667, 10000-10099, and 20000-20099) to your console’s local IP address, enable UPnP, or place your console in the DMZ as a last resort.
Key Takeaways
Mario Tennis Aces uses UDP ports for online matchmaking and co-op play
Port forwarding errors are caused by NAT restrictions on your router
Enabling UPnP is the easiest fix for most users
Manual port forwarding works when UPnP is unavailable or unreliable
DMZ placement is a last-resort option that exposes your console to the internet
Nintendo Switch and Wii U versions use the same port ranges
A Strict NAT type (Type 3) will prevent online play entirely
Restarting your router and console after applying fixes is essential
ISP-level CGNAT can block port forwarding entirely contact your ISP if nothing works
Using a wired Ethernet connection reduces NAT-related issues compared to Wi-Fi
What Causes Port Forward Errors in Mario Tennis Aces
Mario Tennis Aces is a fast-paced tennis game on Nintendo Switch that supports online multiplayer, Swing Mode co-op, and tournament play.
When you try to connect to online matches, the game relies on Nintendo’s network infrastructure and your home router’s ability to communicate with external servers.
If your router blocks or restricts the necessary ports, you’ll encounter port forwarding errors that prevent you from joining or hosting online sessions.
These errors typically appear as messages like “A communication error has occurred” or “Unable to connect to the other console” when trying to play online.
The root cause is almost always related to your NAT (Network Address Translation) type.
NAT acts as a gatekeeper between your home network and the internet, and when it’s too restrictive, the game can’t establish the peer-to-peer connections it needs for smooth online play.
Understanding how NAT types work is key to fixing this issue. NAT Type A (Open) allows unrestricted communication and provides the best online experience.
NAT Type B (Moderate) works for most games but can cause occasional connection issues.
NAT Type C or D (Strict) will frequently block connections and cause the port forwarding errors you’re experiencing with Mario Tennis Aces.
How to Check Your NAT Type on Nintendo Switch
Before applying any fixes, you need to know your current NAT type. This will help you determine how severe the port forwarding issue is and whether your fixes are working.
On your Nintendo Switch, go to System SettingsInternetTest Connection. After the test completes, the Switch will display your NAT type.
If it shows Type A or B, your port forwarding is likely already configured correctly. If it shows Type C, D, or F, you’ll need to adjust your router settings.
You can also check your NAT type on Wii U by going to System SettingsInternetConnect to the InternetConnection ListChange SettingsConfirm Connection Status.
The NAT type will be displayed on the right side of the screen.
Fix 1: Enable UPnP on Your Router
Universal Plug and Play (UPnP) is the easiest and most effective solution for port forwarding errors in Mario Tennis Aces.
UPnP allows your console to automatically request the ports it needs from your router, eliminating the need for manual configuration.
Most modern routers support UPnP, but it’s often disabled by default for security reasons.
To enable UPnP, open a web browser and navigate to your router’s admin panel. This is typically accessed by typing 192.168.0.1 or 192.168.1.1 into the address bar.
Log in with your admin credentials if you haven’t changed them, check the sticker on the bottom of your router or search online for your router model’s default login.
Once logged in, look for a setting labeled UPnP, Universal Plug and Play, or NAT-PMP. This is usually found under Advanced Settings, NAT, Port Forwarding, or Gaming sections.
After enabling UPnP, restart both your router and your Nintendo Switch. Run another connection test to see if your NAT type has improved.
In most cases, UPnP will resolve the port forwarding error and allow Mario Tennis Aces to connect to online matches without issues.
Fix 2: Manually Forward Ports for Mario Tennis Aces
If UPnP doesn’t resolve the issue or your router doesn’t support it, you can manually forward the ports that Mario Tennis Aces uses for online play.
This gives you precise control over which ports are open and ensures the game can communicate freely with Nintendo’s servers.
First, you need to assign a static IP address to your Nintendo Switch. Without a static IP, your console’s local IP could change after a reboot, breaking your port forwarding rules.
On your Switch, go to System SettingsInternetInternet Settings select your network Change SettingsIP Address SettingsManual.
Enter an IP address that’s outside your router’s DHCP range but within your subnet, such as 192.168.1.150.
Next, log in to your router’s admin panel and navigate to the Port Forwarding section. Create the following port forwarding rules, directing traffic to your Switch’s static IP address:
UDP 1-65535 Full range (most comprehensive, recommended if your router supports it)
UDP 6667 Nintendo network communication
UDP 10000-10099 Nintendo multiplayer session ports
UDP 20000-20099 Additional Nintendo gaming ports
If your router doesn’t support forwarding a full port range, create individual rules for each port listed above.
Some routers allow you to specify a range (e.g., 10000-10099), while others require you to enter each port separately.
Save your port forwarding rules and restart your router. Then restart your Nintendo Switch and run a connection test.
Your NAT type should now show as Type A or B, and Mario Tennis Aces should connect to online matches without port forwarding errors.
Fix 3: Place Your Console in the DMZ
If UPnP and manual port forwarding both fail, placing your Nintendo Switch in the DMZ (Demilitarized Zone) is a last-resort option.
The DMZ removes all firewall restrictions for the designated device, allowing completely unrestricted internet access. This effectively gives you an Open NAT type.
To set up the DMZ, log in to your router’s admin panel and find the DMZ setting, usually located under Security, Firewall, or NAT settings.
Enter your Nintendo Switch’s static IP address as the DMZ host and enable the feature.
Warning: Placing a device in the DMZ exposes it directly to the internet without any firewall protection.
While gaming consoles are generally less vulnerable than PCs, this still increases your attack surface. Only use the DMZ as a temporary solution or if you trust your network security.
Consider removing the console from the DMZ once you’ve confirmed the port forwarding issue is resolved.
After enabling the DMZ, restart your router and Switch, then test your connection. The NAT type should now be Open, and Mario Tennis Aces online features should work without errors.
Fix 4: Check for ISP-Level CGNAT
If you’ve tried all the above fixes and still get port forwarding errors, your ISP may be using Carrier-Grade NAT (CGNAT).
CGNAT means your ISP assigns you a shared public IP address, which makes traditional port forwarding impossible because you don’t have a unique public IP to forward ports to.
To check if you’re behind CGNAT, compare your router’s WAN IP address with your public IP address. Log in to your router and check the WAN/Internet status page for your assigned IP.
Then visit a site like whatismyip.com to see your public IP. If the two addresses are different, you’re behind CGNAT.
If you confirm CGNAT is the issue, contact your ISP and request a dedicated public IP address. Many ISPs offer this as a free or low-cost add-on.
Some ISPs may also be able to configure port forwarding on their end if you explain the issue.
Alternatively, you can use a VPN service that supports port forwarding, though this may add latency to your online matches.
Fix 5: Switch to a Wired Ethernet Connection
Wi-Fi connections can introduce additional NAT complications and intermittent connectivity issues that worsen port forwarding errors.
Switching to a wired Ethernet connection provides a more stable and reliable connection for online gaming.
For Nintendo Switch, you’ll need a USB-to-Ethernet adapter that connects to the Switch dock’s USB port. Plug an Ethernet cable from your router into the adapter.
The Switch will automatically detect the wired connection and use it instead of Wi-Fi.
A wired connection reduces packet loss, lowers latency, and often results in a more favorable NAT type.
Many users report that simply switching from Wi-Fi to Ethernet resolves their Mario Tennis Aces port forwarding errors without any additional router configuration.
Fix 6: Update Your Router Firmware
Outdated router firmware can cause UPnP malfunctions, port forwarding bugs, and NAT handling issues that lead to port forwarding errors in Mario Tennis Aces.
Router manufacturers regularly release firmware updates that fix these networking issues.
To update your router firmware, log in to your router’s admin panel and look for a Firmware Update or Router Update section, usually under Administration, Advanced, or Maintenance.
Check for available updates and follow the on-screen instructions to install them.
Important: Do not power off your router during a firmware update, as this can brick the device.
The update process typically takes 2-5 minutes, and your router will restart automatically when complete.
After updating, re-enable UPnP or reconfigure your port forwarding rules, as firmware updates sometimes reset custom settings.
Fix 7: Power Cycle Your Network Equipment
Sometimes the simplest fix works. Power cycling your network equipment clears temporary glitches, resets NAT tables, and forces your console to re-establish its network connection from scratch.
This can resolve transient port forwarding errors that occur after network changes or ISP maintenance.
To properly power cycle your network, follow these steps in order: First, turn off your Nintendo Switch completely (hold the power button and select Power Options Turn Off).
Next, unplug your modem and router from power. Wait at least 30 seconds this ensures all capacitors discharge and the devices fully reset.
Plug in your modem first and wait for it to fully boot up (all lights stable). Then plug in your router and wait for it to fully boot up.
Finally, turn on your Nintendo Switch and test your connection.
Nintendo Switch-Specific Network Settings
The Nintendo Switch has some unique network settings that can affect port forwarding and online connectivity.
Adjusting these settings can help resolve persistent port forwarding errors in Mario Tennis Aces.
Go to System SettingsInternetInternet Settings and select your network. Choose Change Settings and check the following options:
DNS Settings: Set to Manual and use Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1 and 1.0.0.1) for faster name resolution
MTU: The default is 1400. Try increasing to 1500 if you experience frequent disconnections, or decreasing to 1300 if you have trouble connecting at all
Proxy Settings: Make sure this is set to “Do Not Use” unless you specifically need a proxy
These settings optimize your Switch’s network stack for online gaming and can help prevent the communication errors that cause port forwarding issues in Mario Tennis Aces.
Common Mario Tennis Aces Error Messages and What They Mean
Understanding the specific error messages you see can help pinpoint the exact port forwarding issue. Here are the most common errors and their meanings:
“A communication error has occurred”: Generic network error, usually caused by NAT restrictions or blocked ports. Try enabling UPnP or forwarding ports.
“Unable to connect to the other console”: Peer-to-peer connection blocked by NAT. Both players need at least Moderate NAT (Type B) for this to work.
“The connection has been lost”: Intermittent connectivity issue, often caused by Wi-Fi interference or ISP instability. Switch to wired Ethernet.
“Error Code 2618-0516”: NAT traversal failure. This specific error indicates your router cannot establish a direct connection with the other player’s console.
“Error Code 2618-0521”: Server communication timeout. Your console can’t reach Nintendo’s matchmaking servers, often due to DNS or firewall issues.
If you’re comfortable with advanced networking, these additional router settings can further optimize your connection for Mario Tennis Aces and reduce port forwarding errors:
SIP ALG (Application Layer Gateway): Disable this feature. SIP ALG is designed for VoIP traffic but often interferes with gaming connections and can cause NAT issues.
QoS (Quality of Service): Enable QoS and prioritize your Nintendo Switch’s IP address. This ensures gaming traffic gets bandwidth priority over other devices on your network.
IPv6: If your ISP supports IPv6, enable it on your router. IPv6 eliminates NAT entirely since each device gets a unique public address, which can resolve port forwarding issues.
Firewall Level: If your router has adjustable firewall settings, set it to “Low” or “Gaming Mode” for the Switch’s IP address. This reduces packet inspection that can slow down or block game traffic.
Frequently Asked Questions
Q: What ports does Mario Tennis Aces use for online play?
A: Mario Tennis Aces primarily uses UDP ports for online multiplayer.
Nintendo recommends forwarding UDP ports 1-65535 for the best experience, though the most critical ranges are UDP 6667, 10000-10099, and 20000-20099.
Q: Will port forwarding affect my other devices?
A: No, port forwarding only directs traffic to the specific IP address you configure. Other devices on your network remain unaffected.
However, enabling UPnP allows any device to request ports, which is why some users prefer manual port forwarding for security.
Q: Why does Mario Tennis Aces work on Wi-Fi but not online?
A: Your local Wi-Fi connection works fine for single-player and local multiplayer, but online play requires your router to communicate with external Nintendo servers and other players’ consoles.
Port forwarding errors only affect these external connections, not local network functionality.
Q: Can I fix port forwarding errors without accessing my router?
A: Unfortunately, no. Port forwarding requires changes to your router’s configuration. If you’re using a router provided by your ISP, you may need to contact them to make these changes.
Some ISPs offer a mobile app that allows basic router configuration without accessing the web interface.
Q: Does Mario Tennis Aces require a Nintendo Switch Online subscription?
A: Yes, online multiplayer in Mario Tennis Aces requires an active Nintendo Switch Online subscription.
However, port forwarding errors can occur even with a valid subscription if your network configuration blocks the necessary ports.
Q: How do I know if my port forwarding is working?
A: After configuring port forwarding, run a connection test on your Nintendo Switch. If your NAT type shows as Type A (Open) or Type B (Moderate), your port forwarding is working correctly.
You can also test by joining an online match in Mario Tennis Aces if you can connect without errors, the fix is successful.
Conclusion
Port forwarding errors in Mario Tennis Aces are frustrating but almost always fixable with the right network configuration.
Start with the easiest solution enabling UPnP on your router and work through the manual port forwarding steps if needed.
Most users find that UPnP or forwarding the key UDP ports (6667, 10000-10099, 20000-20099) resolves the issue completely.
If you’ve tried all the fixes above and still experience errors, the issue may be ISP-level CGNAT or a problem with Nintendo’s servers themselves.
Contact your ISP to check for CGNAT, and check Nintendo’s network status page to see if there are any ongoing server issues.
With the right configuration, you should be able to enjoy Mario Tennis Aces online multiplayer without any port forwarding errors.